Callwork takes a playful jab into the call center industry, made credible by the author’s genuine experiences. Hers is a humorous take on cheating hearts, nicotine-induced fits of insanity, brutal gossiping, job disgruntlement, and other issues and nuances most call center employees deal with “night in and night out.” Make no mistake about it though, Callwork is a subtle yet brilliant call for change in the management methods of the BPO industry, as evidenced by the bits about attrition and payroll discrepancy. Readers will be pleased to see themselves amply represented as one of the comics’ characters, as the author makes an effort to stay faithful to the working environment. After all, this is real life…on night diff.
Callwork: A Call Center Life is available in leading bookstores in Metro Manila. Interested readers from other parts of the country may also order the comics online by sending the author an e-mail at
hazelmanzano@yahoo.com.
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