Callwork takes a playful jab into the call center industry, made credible by the author’s genuine experiences. Hers is a humorous take on cheating hearts, nicotine-induced fits of insanity, brutal gossiping, job disgruntlement, and other issues and nuances most call center employees deal with “night in and night out.” Make no mistake about it though, Callwork is a subtle yet brilliant call for change in the management methods of the BPO industry, as evidenced by the bits about attrition and payroll discrepancy. Readers will be pleased to see themselves amply represented as one of the comics’ characters, as the author makes an effort to stay faithful to the working environment. After all, this is real life…on night diff.
Callwork: A Call Center Life is available in leading bookstores in Metro Manila. Interested readers from other parts of the country may also order the comics online by sending the author an e-mail at hazelmanzano@yahoo.com.
Watch out for the second Call Center Olympics (Colympics) coming soon on April 10, 2010! Shoot, spike, dribble and shoot! Open to all employees in the call center industry, the event aims to promote sportsmanship and camaraderie among the participants. Oh, and there will be a cheerdance competition too (wink, wink). Message us at admin@pinoycallture.com if you are interested to sponsor or join. See you all there!
By Alexander Villafania
INQUIRER.net
MANILA, Philippines – Except for some absent workers, the country’s outsourcing firms, particularly those in Metro Manila, managed to operate without a hitch since tropical storm Ondoy hit last weekend.
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by Doris C. Dumlao
Philippine Daily Inquirer
Indian outsourcing giant Wipro Technologies will soon open its first business process outsourcing hub in Metro Manila and occupy half of Lucio Tan group’s Eton Cyberpod Centris building at the new urban development near the Edsa-Quezon Avenue intersection in Quezon City.
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Technology services and outsourcing firm Accenture has commenced a rehire process of around 100 people, this after cutting 500 jobs earlier this year. More
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